UNHAPPY WITH FNB SERVICES

on the 15th of October 2023 I tried to withdraw R3000 from an ABSA ATM using my FNB card but the transaction was not successful because the ATM did not have money the receipt read that the transaction will automatically reversed but on my account it reflected as a withdrawal. I then went to Fnb Chris Hani branch in vosloorus on the 18th of October 2023 and the consultant requested that I fill the ATM Disputed form and emailed it the relevant department and gave me a reference number and said I will be assisted within 7 working days. but that did not happen I then tried to call and enquire with them after 2 weeks but I was told to go back to the branch were I filled my complained with. I was then given a case number and told to wait a further 7 working days and was given a number to call if the money does not reflect in my account. and when I called the number the consultant told me to go back to the branch as they can not detect ATM disputes. I am not happy with the service rendered by FNB as it is a month now being running after them with my money