1 reviews | Active since Jun 2014
Unhappy with FNB Pavilion branch.
On Sunday (03 March 2019) midday 15:57 I deposited money (R 1500) into my account (cardless)at Durban Pavilion ATM in the food court. The deposit was rejected or cancelled, but the money did not come out only a slip saying rejected amount is R100. I immediately phoned FNB ***** line and they advised me to visit the branch.
On Monday 04 March 2019 I called the FNB premier suite to report the same and ask for advise if I really need to go to the branch, unfortunately the lady I spoke to advised that I should report the matter to the Pavillion branch even when I explained that I am no longer in the same city I was the day before but insisted for a quicker response and matter to be resolved I need to go to the Pavillion FNB branch. I had no funds I had to borrow since my money was consumed by the FNB ATM. On Monday I tried also to phone the FNB Pavilion branch but discovered that branches do not accept calls anymore as the line went straight to the FNB call centre, at 11: 00 (04 March 2019) I was at the FNB Pavilion branch and my query was logged and received a reference number by 11:54 and they promised to provide feedback within 24 to 48 hours. Today 08 March 2019 I have not received any form of feedback and I need my money.
They have caused a heavy undue hardship on me and my family since on Sunday because I ended up locking my car keys on Sunday 03 March 2019 after the ATM incident, had to call locksmith and paid R450, injured my hand on the right thumb, on Monday 04 March 2019 I had to sacrifice my time and borrow money to go to the Durban Pavillion branch and pay toll fees as per the advice of the FNB employee. I need my money as it yesterday.
I have banked with them for 14 years and I thought going to the branch I will get a far better response in resolving my case at least within 3 days not 5 days as it has happened, you can not tell me that it takes over a week to clear an ATM! This morning I have sent an email to them and visited a nearest branch but still yet after almost 3 hours no feedback yet, you guys are really not serious about customer service.
