Unhappy with fnb

Fnb has failed to assist me with a simple request from January of sending an idemnity form to yoco with my incident and account details. My funds are withheld and all is needed is for fnb to action for the funds to be released. I bought goods and realised it was a ****, yoco stopped the funds on their side and waiting for fnb to send them the form for them to take the funds back to my account. Months later still no help from the innovative bank. My friend was helped within a week from the blue bank on the same issue. Also fnb has been taking me from pillar to post with a simple request of changing the name on my sons statement to his name, the account doesn’t belong to me all we are requesting is the name to be changed to the account holder after numerous calls no help. What could be so difficult in having a name of the account holder on their statement. Going to a branch for this during the pandemic is ridiculous you are the most innovative bank and yet the simplest thing of using the rightful owners name on their account is difficult.