HS
Hardus S
1 reviews | Active since Mar 2019
28 Mar 2019, 18:45
Unhappy with courier service
Good day
I have been using FNB for a while now. After the wonderful service I received today from FNB self, I feel it my duty to inform FNB that I am unhappy with the courier service they make use of. If this review was purely about FNB I would give it a 5 star rating, however the contractors they use still form part of the FNB team. Any person is free to view their Hellopeter reviews.
It is clear I am not the first person to complain about this. I have received a call from the company, this time they were very polite and helpful. The issue has been resolved. However choosing a financial institution is usually a choice only made once, so I wish to do my part to improve it for everyone.
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Mar 2019, 08:43Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Mar 2019, 08:43
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)