Unhappy Private Client

Hi,

Last week the 30th I requested that a payment be from my account. The department I contacted was "offline'' my so called private banker is never available when I try calling her. I've now probably incurred additional costs because of FNB's lack of customer service.

I've tried calling my so called private banker 3 times in the last week and half - every time I speak to someone NEW but I pay for the service!!

I have twitted and submitted an enquiry on the contact us page because calling the service suite all one hears is the annoying tips on how to use your banking app as if we dont know this already!!