Unhappy of the service

I’m not happy with the service I received from FNB on 2026/01/26. I made a payment to the wrong account and I contacted them about the situation, I told them about the urgency of this matter, as it is a lot of money. They sent me reversal forms and that I must send it after 3 days.

I’ve been a client for more than 10 years. I’ve done all the verification to show that I was the one who sent the money but they are telling me that they cannot reverse the money. What if the money clears on the other persons account, this means that I would lose that money.

I am still waiting for the case number from FNB, I haven’t received it. They are telling me that the system is slow.

All that I asked since they having the necessary tools to reverse that money. I did not do a immediate payment.