tS
tarisha S
1 reviews | Active since Nov 2015
25 Jan 2019, 08:15
Unhappy new client of FNB
With regards to my previous post against FNB now I'm trying to call the call centre they can't assist me and I'm being sent from pillar to post I need to speak to the branch manager of FNB at trade route mall this is unacceptable Now I'm stuck because Shereez Alli couldn't do her job properly I was there when she uploaded everything and handed me my card. Now my salary has come through I cant access it and I don't see my money on the FNB app I need this resolved before the end of the day as this was not my fault I really want to change back to standard bank as they were better ID ********** 2130 Cell ********** 380
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
25 Jan 2019, 10:24Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply25 Jan 2019, 10:24
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
tS
tarisha S's updateReviewer Update
25 Jan 2019, 11:12That's what was said the previous time I went by myself to the branch in Sandton , they finally sorted the hold out however my salary is not reflecting eventho fnb I contact sent me a message privately and on the app saying it is there as per branch manager from FNB trade route this was an issue with head office which he will address but it's not my problem that the proper processes are not put in place. Now I contacted my HR and payroll they confirmed that the transaction was successful I need the money before COB today 25.1.19 because of how ********* this business is run I'm in a mess so where is my salary exactly and now it's my problem to call and do everything. I am changing back to standard bank this is ridiculous my debit orders needs to go off I have things to do because URL cnt do Ur job I need to suffer and all the responses is that it's sent to the relevant department customer service is so pathetic
tS
tarisha S's update25 Jan 2019, 11:12
Reviewer Update
That's what was said the previous time I went by myself to the branch in Sandton , they finally sorted the hold out however my salary is not reflecting eventho fnb I contact sent me a message privately and on the app saying it is there as per branch manager from FNB trade route this was an issue with head office which he will address but it's not my problem that the proper processes are not put in place. Now I contacted my HR and payroll they confirmed that the transaction was successful I need the money before COB today 25.1.19 because of how ********* this business is run I'm in a mess so where is my salary exactly and now it's my problem to call and do everything. I am changing back to standard bank this is ridiculous my debit orders needs to go off I have things to do because URL cnt do Ur job I need to suffer and all the responses is that it's sent to the relevant department customer service is so pathetic