Unhappy home loan Client

Item: FNB (First National Bank)
Rating: 2
Author: Thakgetje M

I’m not happy with FNB’s procedure for renewing RICA. I have a home loan with the bank and have been faithfully paying it for more than 2 years. If the bank needs documents for their compliance why don’t they make it possible to submit electronically or arrange for collections. Why does it have to be at my expense? Now I’m being threatened that my account will be deactivated until I bring whatever documents they need to the bank. It’s really unacceptable inconveniences.

Helpful (0)

Replies (2)

Thakgetje M's updateReviewer Update

08 Jun 2021, 16:43

Thanks for the prompt response, I have been assisted.

Thakgetje M's update08 Jun 2021, 16:43

Reviewer Update

Thanks for the prompt response, I have been assisted.

FNB (First National Bank)'s replyOfficial

09 Jun 2021, 13:53

Good day Thakgetje Masemola,

Thank you for your postings.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologize for the frustration caused.

We thank you for banking with us at First National Bank and endeavor to assist you with any requirements you may have in the future.

Best Regards,

FNB Customer Resolution Center

FNB (First National Bank)'s reply09 Jun 2021, 13:53

Official