PS
Prishania S
1 reviews | Active since Nov 2025
10 Nov 2025, 13:09
Unhappy FNB customer
Pathetic service received from fnb Started my claim in Sept 2025 for critical illness benefit. Sufficient info was not requested from my doctor. Up. Until now no outcome...
I am claiming for 3rd degree burns yet they pulling out my files from.2020.
Seems like fnb is lookn for ways not to pay client's.out.!!!!!
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Prishania S's updateReviewer Update
14 Nov 2025, 08:44Claim logged :11/09
Claim still in progress :14/11
Fnb app says claims take 7 to 10 days... I'm 2 months down.
Consultant says they waiting for medical advisors to evaluate.
App says waiting for outstanding documentation.
Nothing adds up with them.
Same thing happened when I called 2 days before... Complaints was not sure of the series of events.... Suppose to call me back the same day... No call
I called yesterday I was told the msg will be reverted to Mpho.. I asked for the manager to contact me... Up until nw nothing.
MPho called but she also sounds like she is giving thumb suck answers.
She said 24 to 48 hours for claim outcome to be received from Wednesday... So I EXPECT an outcome TODAY.
LIKE I SAID FNB IS PROLONGING THIS CLAIM BECAUSE THEY LOOKING FOR REASONS NOT TO PAY!!!!!
...
Claim still in progress :14/11
Fnb app says claims take 7 to 10 days... I'm 2 months down.
Consultant says they waiting for medical advisors to evaluate.
App says waiting for outstanding documentation.
Nothing adds up with them.
Same thing happened when I called 2 days before... Complaints was not sure of the series of events.... Suppose to call me back the same day... No call
I called yesterday I was told the msg will be reverted to Mpho.. I asked for the manager to contact me... Up until nw nothing.
MPho called but she also sounds like she is giving thumb suck answers.
She said 24 to 48 hours for claim outcome to be received from Wednesday... So I EXPECT an outcome TODAY.
LIKE I SAID FNB IS PROLONGING THIS CLAIM BECAUSE THEY LOOKING FOR REASONS NOT TO PAY!!!!!
...
PS
Prishania S's update14 Nov 2025, 08:44
Reviewer Update
Claim logged :11/09
Claim still in progress :14/11
Fnb app says claims take 7 to 10 days... I'm 2 months down.
Consultant says they waiting for medical advisors to evaluate.
App says waiting for outstanding documentation.
Nothing adds up with them.
Same thing happened when I called 2 days before... Complaints was not sure of the series of events.... Suppose to call me back the same day... No call
I called yesterday I was told the msg will be reverted to Mpho.. I asked for the manager to contact me... Up until nw nothing.
MPho called but she also sounds like she is giving thumb suck answers.
She said 24 to 48 hours for claim outcome to be received from Wednesday... So I EXPECT an outcome TODAY.
LIKE I SAID FNB IS PROLONGING THIS CLAIM BECAUSE THEY LOOKING FOR REASONS NOT TO PAY!!!!!
...
Claim still in progress :14/11
Fnb app says claims take 7 to 10 days... I'm 2 months down.
Consultant says they waiting for medical advisors to evaluate.
App says waiting for outstanding documentation.
Nothing adds up with them.
Same thing happened when I called 2 days before... Complaints was not sure of the series of events.... Suppose to call me back the same day... No call
I called yesterday I was told the msg will be reverted to Mpho.. I asked for the manager to contact me... Up until nw nothing.
MPho called but she also sounds like she is giving thumb suck answers.
She said 24 to 48 hours for claim outcome to be received from Wednesday... So I EXPECT an outcome TODAY.
LIKE I SAID FNB IS PROLONGING THIS CLAIM BECAUSE THEY LOOKING FOR REASONS NOT TO PAY!!!!!
...