UNHAPPY FNB CUSTOMER

GOOD DAY

IM 12 YEARS WITH FNB BANK IM VERY DISSAPOINTED IN FNB, THEY DONT HELP A LOYAL CUSTOMER, THEIR IS UNAUTHORISED DEBIT ORDER OF OVER R200 , THEY SAY USE THE FNB APP TO TALK TO THE BANKER, ITS BEEN FOUR DAYS NOW, WHERE THEY SHOW IM NUMBER ONE, AND DOESNT GET HELP AT ALL, ITS SAY YOU CHAT HAS BEEN DISCONNECTED, ALTHOUGH IM ON 4G PLUS WIFI, IT GOES THE SAME WHY SINCE THE WEEKEND, HOW AM I SUPPOSED TO GET MY MONEY BACK IF KNOW ONE IS HELPING ME, THE DISPUTE TELEPHONE NUMBER SAY THE CANT HELP AT THIS MOMENT, THE APP SHOULD BE USED, BUT UP TO NOW , NO RESPONSE