Unhappy FNB client

On Sat 01/04/2023 we tried to make a withdrawal from our stokvel account using FNB app but after we've authorized payment no cash was transferred into my FNB account. Then on Sunday 02/04/2023 i went to FNB The Glen Mall to enquire but was told that they don't deal with stokvel account. They gave me stokvel number to call on Mon 03/04/2023 but upon calling, I was told that they don't deal with stokvel queries. I had to be on the line while being transferred from one department to the other only to be told that they can't help me but branch. I rushed to FNB Melvern branch, and their consultant said it can be handled telephonically by stokvel department. After relaying my frustration, he suggested i call investments department and again I was transferred 5 times with no help. Subsequently i went back to FMB Melvern and demand to see branch manager who also thumb suck as to why there's a delay. A consultant was asked to look into the system and she simple said money need to be cleared by the bank as is lying in one of the systems. We then called investment department with consultant and the same run around I met she experience. Needless to say, no one could help me till this morning 04/04/2023 when i lodged a complaint with FNB. A reference number *** was given to me as they promise 42 to 48 hours turnaround time. My frustration comes from the fact that no one can help you and according to FNB stokvel app, it should take 12hours if you transfer from FNB stokvel to another FNB account. I have lost money in the last 3 days due to all this run around. I am writing to Ombudsman now. I am closing all my FNB accounts.