Unhappy FNB client

Regarding a transaction on 11 Jan with FNB - On 16 December when rating their service I have added this complaint - zero response from FNB I have also logged a complaint on that same day 11 Jan, which have not been answered yet.

The complaint is regarding a R65 charge when i've called FNB. I have had problems on the online system where it gave me an incorrect error two days in a row! after trying multiple times over and over again. I just wanted to a transfer which is usually done without problems. However on the 10th + 11th it incorrectly refuse saying my limit do not allow it. Out of frustration I've called FNB, but after speaking to multiple people that night I could not get an answer since the verification process was problematic. 3 times I was promised that they will call me back to get the verification process right but nobody got in touch with me.

Later on I've called again and this very friendly and helpful lady was able to get the transaction through since she got the verification process to work out. However the huge downside is that she did not tell me about a 65 rand charge and I believe it is completely unfair since my call was about the online system blocking me for two days to do that transaction. Instead of getting the problem fixed and let me do it the regular cheap way it was done in a manner which cost me an additional 65 rand without warning.

So in total something that should not cost me anything cost me R215 in phone call and charges because of problems with the FNB online application

I am very dissappointed with this extremely expensive/ money wasting / time wasting experience with FNB