Unhappy, dissatisfied client

I cancelled my credit card in Feb due to ***** on my card and up to date I have not receive any feedback. A received a new card and believe it or not 2 transactions went of again from the same Bolt company. I just need to know how is this possible or is it an inside job in the back as how can the same happen to a new card and on top of all not getting feedback on the old query. I am very unhappy with the service receive from FNB. Is this the way you treat your clients. Do I have to continually stop and re-order cards and loose my money as well. I need urgent feedback, please.