Unhappy ,disappointed client

I’m so disappointed in fnb they always ask how can I help you but when you call they can’t help Their management is very rude and has no empathy whatsoever I called in to fnb to query a debit order and the agent couldn’t explain so she called her manager Puseletso who was VERY rude I’m still shocked anyway she also couldn’t help me then fnb sent me a survey to rate their service which I rated very bad and complained about this Puseletso girl but no one got back to me

Now they charging me fee’s that I know nothing about daily but no had the decency to get back to me I’m so frustrated with FNB and not respecting customers how does a whole bank tell you they know nothing when you query your account FNB is the worst bank to bank with useless,poor service and rude staff members