Unhappy

I called Fnb customer care this morning to find out about the covid 19 relief and the status of my application. During the call there was confusion between the call centre agent tebogo and myself. I asked her to recheck for me. In total the call took 25 minutes long which eventually I ran out of airtime. The agent didn't have that much information to give me hence she went and checked which took a while(1 or 2 minutes most would have been appropriate). I have not received a courtesy call back.. Can someone that can answer my simple questions regarding the covid 19 relief call me and assist me