Unhappy customer! Negligence from the bank!

My bank account was hacked after having the account for less than a month. 24th 2 purchases were made using my account details. I have logged a case with FNB ***** - cheque/debit department. They haven't gotten back to me with any feedback regarding my case. I had to call the line using R170 worth of airtime each time they are offline. After 2 weeks I went into the bank and the consultant I spoke to said that he will provide feedback on Monday (12/10/2020). Still no feedback from FNB! Com'on, R3000+ isn't a little money.

I have logged 2 complaints and no response.

Their customer service ***** department is filled with a poor work ethic and their customer's needs do not come 1st.

I will however take this further with a court case for the bank's negligence!