TS
Tebogo S
1 reviews | Active since Oct 2013
11 Mar 2019, 17:12
Unhappy Customer For Over 10 years
Over 10 years with FNB, I still don't know why I'm still with them... Like I've been placed on HOLD for over 40min & the agent still hasn't gotten back to me for just a simple request. I have an e-Wallet Extra account & I forgot my pin & I simply asked the agent by the name of Paballo to assist with this issue & I'm still on hold for this long. Will you reimburse me for this call because it just defeated the whole purpose of me receiving an e-Wallet cause I've spent it all on calls trying to get assistance? I called regarding this on Friday & today is Monday, still not getting anywhere... get your act together guys!
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FNB (First National Bank)'s replyOfficial
12 Mar 2019, 09:15Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Mar 2019, 09:15
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)