Unhappy customer

I was moved to private wealth status last year. Since this move I am experiencing endless issues. Recently I went to bank to complain about my Ebucks not acquiring any points as it should still to date no one called me in that regard. I then used the secure chat to request for assistance and was told that my accounts are misaligned. I have been using my creditors snd garage card to acquire this points so that I can use in December. This was my first December I find myself with noT enough points despite my expenditure on this cards. I am so disappointed and feel hard done. I need FNB to recompesate me as this was not my doing.