Unhappy Customer

I have a Private cheque account with FNB and am appalled at the disregard they have shown me as their client, I pay R399 per month in banking fees yet when I ask for assistance with regards to reversals of debit orders on my account that I have not authorised they simply tell me that they can not assist. I have spoken to my so called private banker ewald venter with regards to my complaint and I was floored that he as well couldn't help. He promised to get back to me on a way forward and I am yet to hear from him.

I want my account to be closed, I am sure there's an institution out there that will value my business far better than this.