UNHAPPY CUSTOMER

On the 14th February I went to fnb northam to apply for a student loan ,I got a notification the following day on the 15th that the loan was approved , to my surprise my account was credited with R37000,00 instead of R100000, 00 that I had app**** for.I immediately went to the branch to query the amount I was helped by Lerato who picked up that I was given a consolidation loan not a student loan, she tried her best in assisting me but was unsuccessful and referred the matter to the manager Kagiso who then further referred the matter to Mhlengi Tshabalala at premier suite, I went to the branch on a daily basis to get feedback as I was frustrated that once 5 days lapses i will be told I am liable, Kagiso ended up giving me his contact number to avoid unnecessary visits to the brach, I depended on Kagiso with feedback he ended up not answering my calls and eventually he blocked me,after noticing that he blocked me I went back to the branch and he confirmed that he indeed blocked me on the 20th March because he did not want to speak to me as he did not like my tone,and I don't remember shouting or raising my voice at him even when I asked him to prove it to me he continued being Mean, he gave me attitude from the beginning maybe he undermines me because I am applying for a loan he thinks I am poor or uneducated I don't know,even his greetings was not warm he was very rude instead of saying hello he just said MH, I am so heartbroken and I never experienced such behaviour at FNB people like Kagiso are a disgrace to FNB he cannot carry FNB slogan HOW CAN WE HELP YOU, I don't think I will ever go to that branch again,, Learo was very kind to me, it's unfortunate that she could not solve my pronlem