Unhappy Customer

I visited fnb paledi mall to link my fica documents to my online profile i found long q outside the banking waited on the Q for close to an hour till it was my turn to get intp the branch and be assisted i found. A lady named Sarah Mamabolo who asked me why i was ther i explained to her and showed her emails and phone records from the fnb PayPal division who clearly told me to go to the branch to scab the documents she argued with me that they do not scan in their branch if i dont have an fnb card and that i will not be helped this went on for about 15 minutes till she decided to let me in and told me that she will call someone named mudau/Mabunda to assist me at self service (The sit i was assigned to i could clearly see the Branch Manager as she was in her office speaking to other 2 gentleman) Sarah then went to the consultants and not the manager she came back to tell me that the manager says i will not be assisted cause i do not want to open am account with the branch. I asked her to call headoffoce she told me to call them on my phone i repeatedly told her my phone battery was depleting and the charger was in my car she told me to go to my car and call headoffice from my phone and did not assist with their landline to call THEIR headoffice Long story short i got home and called the fnb PayPal call center got assist by a lady Rebotile and told me that i was roght by going to the bank and the bank should have assisted without wanting me to open an account with them. From this experience i do not think i would want to bank with Fnb in future 😏🤦♀️i feel i was *********ed into opening an account so that she can meet her targets