Unhappy customer

Good day Thank you for your help this far. I am extremely dissatisfied with the way my complaint has been handed, and I need to know what are the next steps in ensuring my policy is active. I would also like to understand the reason for my permanent disability cover disappearing from my dynamic home loan account whilst this cover has been active and confirmed with the consultant I spoke with during July 2024, since then it all of a sudden disappeared from my FNB app during February 2025, hence my reason for reaching out. This is extremely unacceptable as a client who has been active with FNB for just over 2 decades.

I would like to have the opportunity to listen to the calls on my dynamic home loan policy during July and August 2024.

Your feedback and the way forward in this regard would be highly appreciated