Unhappy customer

I lodged a ***** case on the 13th of November 2025 and a few days later the person I lodged a ***** case on contacted me and her bank to advice she will make a full payment on the 25th of November 2025.

I contacted the ***** contact number and I was advised to do an affidavit for withdrawal and that was sent to the FNB ***** analyst on the 19th of November 2025.

I called on the 20th of November for feedback as I did not get an email to acknowledge the documents I sent to Thabo Lebepe and the agent said she sent him a teams message and he will send me an email on the 20th of November 2025 before end of business but I still did not get anything. I gave him until Friday however I still did not get feedback and today when I call the contact center one agent said they cannot help me I must go to the branch, the other agent said they sent him a teams and they will give me feedback by the end of the day Again, until she transfered me to another department without my knowledge and that number did not even go through.

I asked the agent to speak to a superior and she told me ALL THE SUPERIORS IN FNB are in a meeting and no one can assist me.

I honestly do not understand if it's incompetence or laziness I have had issues with FNB since day 1 and I honestly regret banking with them