Unhappy Customer

I went into this branch yesterday to get a bank statement. The supervisor was standing next to the guy at the service counter. I think her name was Anita. She was very friendly and chatty. I told her I needed a bank statement for Old Mutual, as I needed to cash in a policy. She asked me what type of policy it was. On informing her that it is a retirement policy she told me that I appear too young and asked my age. I mentioned that I have spent all my money buying a house, and as I no longer have an income, will be using the money to live on. After printing out 3 pages, she told me that it will cost R13 a page. I was shocked to hear how expensive it was. After telling her this she said: \Oh well, I did ask you if you wanted a letter from the bank\". If she had explained this to me beforehand, I would have been able to make an informed decision. I definitely would not have asked them to print 3 pages. I feel that knowing my financial situation, she should have given me a cheaper (or free) option. In light of your \"How can we help you?\" policy, I feel that she did not have my best interests at heart."