Unhappy client I am now

It's very 7 months in counting fnb has been sorting out my problem regarding ewallet. All funds that were sent reversed back to owners account who I am failing to track down. Fnb delayed me with their empty promises of sorting out my query. Theres statements I have been sent however making no sense as an easy zero account I had never had. Now I am being avoided by the lady sorting me out. Truly the experience I am facing with fnb is not appealing I truly deserve to be reimbursed by fnb the money I lost due to lack of dedication to clients.