UNHAPPY CLIENT

I've had 2 unauthorized debit orders from Telkom on my bank account, one went out on the 31st December 2020 and one on 25th January 2021.

I called FNB , Gold Cheque Account as well as debit orders. i received the reversal for January 2021 and nothing for December 2020 and nobody at FNB can advise why this hasn't been returned to me.

I require the money urgently and i cannot keep calling FNB and be kept on hold and the secure chat agents cannot assist as well, i was told to call gold cheque account when i do I've been told to called debit order reversals.

I'm very dissatisfied with this service, i need the matter resolved ASAP.