Unhappy client. Credit protection plans is a *****.

Unhappy client. Credit protection plans is a *****.

Firstly FNB was the only bank that didn't assist there clients that was unable to earn a income during the lockdown period like other financial institutions with a payment holiday. They rather offered you another loan to repay their installments with interest and fees. So that just puts you back even more with a extra loan after lockdown with extra interests on interest. This is no solution in assisting you ckients.

Secondly there loyal clients that have been paying credit protection plans gets no benefit when it comes to the day you want to claim. It didn't cover loss of income claim for covid-19 lockdown period and then when I was retrenched end of June they also did not assist. Send numerous emails to there fnblife email adress, left messages and called numerous times where twice I had to hold for over 30min and still not get thru. If you do get thru they just confirm they recieved all you documents and will escalate the case. But till today 28 days later they have not resolved the claim and all they did is just take the money from my cheques account.

I did try and do my part to resolve the issue directly with them and keep it off social media.

When you pay they care, but when you need to use the service you paid for they just don't care about there customers anymore.