Unhappy client

I am not happy with your service on one of my cheque accounts. Your "private bankers" are working on my last nerves and at this point i wish your "secure chat" was more like whatsapp with a voicenote option so i can scream out loud to get my requests through their ***

First, i am not happy with the fact that my other cheque account is over withdrawn because of the transactions that the bank "honoured" for me. NO!! DO NOT HONOUR ANY TRANSACTIONS FOR ME, I CAN PAY MY OWN TRANSACTIONS. IF THERE AINT NO SUFFICIENT FUNDS, DECLINE,DECLINE THE TRANSACTION KLAAR.

I have brought this up to you before,that i dont want any transaction "honoured" for me.

I do not appreciate your debit auth agents constantly telling me to get proof from Gsuite for a google purchase that you have "honoured" which you werent supposed to, when i have already told them in more than 3 emails that google Gsuite is not CONTACTABLE.

I need you to rectify my account as immediate as uve honoured those purchases. The agoda.com and google purchase.

Secondly, i do not have the time to threaten leaving the bank because 80% of the time im happy with your service and im always recommending fnb to my friends and family. I think it would then be awkward for me to go back to those who already move to fnb to say hey ive moved because fnb wouldnt stop honouring purchases and rectify my account.

Also,I do not appreciate the banker disconnecting and rerouting my conversation to the next bank just because she/he doesnt have a resolution to my request.

Just fix my account, please.