Unhappy client

I am very disappointed by the service that I have received for the past month. I made an ATM deposit at Westgate mall in Rooderport on the 30th of June. The ATM went off during the transaction and it wasn't completed. The machine however did not dispense the money I had already put in. I called the customer service and they said I must visit the branch the following day. Because of where I work, the consultant confirmed that I could claim the money at the nearest branch. I visited the Cresta FNB branch the following day, the 1st of July, and completed the paper work then attached the ATM slip. I was told the money should reflect in 5-7 working days. After the 7 working days I visited the branch and they said they have sent an email to check the status of the transaction. The following day, I went back again and was told they would call me on Saturday. They called on Monday saying my claim was rejected because there was a duplicate claim. I asked who made it and where, but there was no answer. I had to go to the bank on that day, the 14th of July to redo the claim. On the 24th of July, I went back and was told the claim was approved and funds released on the 16th of July. However, there was no answer as to why it hadn't reflected 8days later. The issue was escalated and still nothing came through. I had to visit the branch again this afternoon and I was told the money was actually paid on the 17th according to the system. They checked the account and confirmed the funds do not show in the account. So now I have to wait again for the head of payment to look at the issue. Yesterday marked a full month of me going up and down without any result. I am really disappointed as all the excuses I get do not make any sense. First a duplicate claim which doesn't have a name to it, now the money was processed and released but it never made it to the account. And I have to ask time from work to follow up on this as we can't call the branch. I am not happy at all with the way this issue is going.