Unhappy client

I have had a really bad experience with fnb bank.

I made an eft payment of R2500 on the 01/09/2023 at 03H58 AM from my easy zero account to an capitec account. still even today on the 14/09/2023 the person I send the money didn't receive the money and the money is not in my account

I have contacted fnb on different platforms and I have been to their branch several times without any help. The poor customer service I received is outstanding.

I am being send from pillar to post, and they want to close my easy zero account

I have been banking with fnb bank for almost 10 years without any problem. But now I'm even thinking of changing moving to another bank