Unhappy client

Good day,

Please note that my previous request was not resolved fully. The branch manager (FNB Newmarket Mall) promised that the team leader would send me an email with the FNB fee structure for my new account but I've waited two weeks with no luck. Also it was explained to me that my new bank account had zero monthly charges but to my surprise I was charged R65 as a monthly account fee. Can someone please assist me with this urgently?

Kind regards