UNHAPPY CLIENT

Please note I am note please with how your consultant has handled my serious enquiry regarding my refund follow up, from the refund department unfortunately due to her bad line I was unable to get her name. I have been chatting and calling to requested a refund was was transferred by mistake to one of my many FNB account into an incorrect one, I was told it will take 5 working days and I have patiently waited for the 5 BUSINESS WORKING DAYS to pass and after I have followed up I was advised that a note that I was credited the money back in to my ASPIRE account was completed, only to be told it was just a note only done nothing else. Please ( kindly refund me the money it is that simple) I came to this platform because your agent are not humans, they fail to empathizes with your clients.