ZD
Zipho D
1 reviews | Active since Mar 2021
18 Aug 2021, 14:41
Unhappy Client.
Hi Hellopeter, I'm having a problem with FNB, last week Monday (09/09/2021) I did a withdrawal transaction in one of the ATMs, but the funds were never dispensed, I contacted them and they sent me a dispute form to fill in, then I did fill it up and sent it back to them, until today no one of them ever came back to me to give any feedback on what is happening, I contacted them again today I spoke to the consultant for half an hour she sent me this Ref: Reference Number ***Q. I hope I'll get someone to contact me soon. But honestly I'm not happy with the service I'm receiving from FNB.
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Zipho D's updateReviewer Update
19 Aug 2021, 14:56Good Day,
Thanks, I got a call from one of your consultant yesterday that someone have been allocated to help me and I had some e-mails correspondences her. But she resolve my issue, she told me that the funds were reversed, yes they were reversed on the 12th of Aug 2021 midnight but again at the same time they were taken away, so she insisted that the funds were reversed. So today in the morning I called your call centre again, the guy I spoke to, send me the transaction history and it shows the funds were reversed, but I can't access them, he advised that I must go to the Branch, then I went there, yes the funds are there but they are the pending funds, I asked her they are pending? She had no idea. So how do you resolve this matter? Because no one knows why I can't access the funds. Maybe you can help.
Regards
Zipho Dube
Thanks, I got a call from one of your consultant yesterday that someone have been allocated to help me and I had some e-mails correspondences her. But she resolve my issue, she told me that the funds were reversed, yes they were reversed on the 12th of Aug 2021 midnight but again at the same time they were taken away, so she insisted that the funds were reversed. So today in the morning I called your call centre again, the guy I spoke to, send me the transaction history and it shows the funds were reversed, but I can't access them, he advised that I must go to the Branch, then I went there, yes the funds are there but they are the pending funds, I asked her they are pending? She had no idea. So how do you resolve this matter? Because no one knows why I can't access the funds. Maybe you can help.
Regards
Zipho Dube
ZD
Zipho D's update19 Aug 2021, 14:56
Reviewer Update
Good Day,
Thanks, I got a call from one of your consultant yesterday that someone have been allocated to help me and I had some e-mails correspondences her. But she resolve my issue, she told me that the funds were reversed, yes they were reversed on the 12th of Aug 2021 midnight but again at the same time they were taken away, so she insisted that the funds were reversed. So today in the morning I called your call centre again, the guy I spoke to, send me the transaction history and it shows the funds were reversed, but I can't access them, he advised that I must go to the Branch, then I went there, yes the funds are there but they are the pending funds, I asked her they are pending? She had no idea. So how do you resolve this matter? Because no one knows why I can't access the funds. Maybe you can help.
Regards
Zipho Dube
Thanks, I got a call from one of your consultant yesterday that someone have been allocated to help me and I had some e-mails correspondences her. But she resolve my issue, she told me that the funds were reversed, yes they were reversed on the 12th of Aug 2021 midnight but again at the same time they were taken away, so she insisted that the funds were reversed. So today in the morning I called your call centre again, the guy I spoke to, send me the transaction history and it shows the funds were reversed, but I can't access them, he advised that I must go to the Branch, then I went there, yes the funds are there but they are the pending funds, I asked her they are pending? She had no idea. So how do you resolve this matter? Because no one knows why I can't access the funds. Maybe you can help.
Regards
Zipho Dube