LJ
Lamkelo J
1 reviews | Active since Dec 2017
07 Sept 2023, 17:02
Unhappy Client
In 2022 I request for my private banking account to be closed in October 2022, this request was ignored by FNB I was then charged banking fees. Until I was handed over to the collection departement I paid an amount of R7300 since I didnt want my name to be dented on the Credit Burea. On the 17/07/2023 then I requested them to down grade my account at which they ignored it again then I have been charged monthly fees with came to R1100 again I have been calling their agents but no assistance. I will never again bank with FNB they are stilling people money . their refrence no for my calls is CAS ***-T8S7PO.
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Replies (2)LJ
Lamkelo J's updateReviewer Update
17 Jan 2024, 15:47I am still facing challenges with my account till to date this issue is not resolved and when I call fnb call center they take me to pillar to post no solution
LJ
Lamkelo J's update17 Jan 2024, 15:47
Reviewer Update
I am still facing challenges with my account till to date this issue is not resolved and when I call fnb call center they take me to pillar to post no solution
LJ
Lamkelo J's updateReviewer Update
27 Jan 2024, 07:12Dear FNB Customer Service,
I hope this correspondence finds you in good health. I am reaching out to express my deep dissatisfaction with the customer service I have experienced as a Black customer and the ongoing challenges I've faced regarding the handling of my account.
In October 2022, I requested the closure of my private banking account, which FNB inexplicably ignored. Subsequently, I incurred banking fees, leading to a payment of R7300 to avoid adverse effects on my Credit Bureau record after being turned over to the collection department.
Despite repeated attempts to communicate my concerns, my request to downgrade my account since 17/07/2023 has been disregarded, resulting in monthly fees totaling R1100. This, coupled with the perceived exorbitant interest rates and alleged exploitation of financially vulnerable individuals, has left me with no intention of continuing my banking relationship with FNB.
The unresponsiveness of your call center and back office has been a recurring issue, as highlighted by my recent interaction with Pinky at the FNB branch in Heidelberg. She, too, faced difficulties reaching your support channels and had to resort to emailing the back office to address the hold on my account.
Financially, this situation has taken a toll on me, forcing me to continuously pay fees due to the lack of resolution. This was exacerbated when a recent product application reflected negatively on my credit history, affecting not only my finances but also my personal aspirations.
Reference Number: ***NF
This matter was escalated to FNB on March 28, 2023, with reference number ***Q. Despite the assurance of a consultant contacting me within one to two business days, I have not received any correspondence.
Attempts to reach the Collections department at *** have been futile, and my CRM number *** remains unanswered. I sent an email on April 6, 2023, seeking clarification and records, yet there has been no response.
I find myself at a loss on how to proceed. My primary concern is withdrawing my funds and closing the account to cease additional charges. Your urgent attention and resolution to this matter would be greatly appreciated.
Sincerely,
Mr Lamkelo Jaxa
CRM Number: ***
LJ
Lamkelo J's update27 Jan 2024, 07:12
Reviewer Update
Dear FNB Customer Service,
I hope this correspondence finds you in good health. I am reaching out to express my deep dissatisfaction with the customer service I have experienced as a Black customer and the ongoing challenges I've faced regarding the handling of my account.
In October 2022, I requested the closure of my private banking account, which FNB inexplicably ignored. Subsequently, I incurred banking fees, leading to a payment of R7300 to avoid adverse effects on my Credit Bureau record after being turned over to the collection department.
Despite repeated attempts to communicate my concerns, my request to downgrade my account since 17/07/2023 has been disregarded, resulting in monthly fees totaling R1100. This, coupled with the perceived exorbitant interest rates and alleged exploitation of financially vulnerable individuals, has left me with no intention of continuing my banking relationship with FNB.
The unresponsiveness of your call center and back office has been a recurring issue, as highlighted by my recent interaction with Pinky at the FNB branch in Heidelberg. She, too, faced difficulties reaching your support channels and had to resort to emailing the back office to address the hold on my account.
Financially, this situation has taken a toll on me, forcing me to continuously pay fees due to the lack of resolution. This was exacerbated when a recent product application reflected negatively on my credit history, affecting not only my finances but also my personal aspirations.
Reference Number: ***NF
This matter was escalated to FNB on March 28, 2023, with reference number ***Q. Despite the assurance of a consultant contacting me within one to two business days, I have not received any correspondence.
Attempts to reach the Collections department at *** have been futile, and my CRM number *** remains unanswered. I sent an email on April 6, 2023, seeking clarification and records, yet there has been no response.
I find myself at a loss on how to proceed. My primary concern is withdrawing my funds and closing the account to cease additional charges. Your urgent attention and resolution to this matter would be greatly appreciated.
Sincerely,
Mr Lamkelo Jaxa
CRM Number: ***