Unhappy client

Such a bad claim's experience with FNB insurance division. Registered a claim on the 26th of July for a Leak. 3 weeks later and my claim is not resolved. They insist on using their own suppliers that are not efficient and their call center staff are a nightmare to deal with. Managers are always in a meetings and fail to return calls within the same day. Clients are left to call their suppliers for feedback. After numerous calls and complaints they choose to make a Cash payment for repairs. when asked for a detailed breakdown on how the settlement was calculated, it takes a whole day. This should have been something that the claims consultant should have already had at hand to forward. I have no confidence in them handling my portfolio given the fact that they even shared my contact details with providers without my consent, this was sent in error apparently. They mixed my contact details with another client's details. I received that client's sms communication regarding their claim. So from day 1, its been nothing but a bad experience. Wish I had never chose them as a service provider.