Unhappy client

<p>i recieved a sms early in June informing that my cardwill expire at the end of june and that i will be contacted with delivery of the new card. on the 23rd June i got a call to ask where they can deliver my card i asked that it gets delivered at the nearest branch which is Mall of Africa. i have since been waiting for a call to inform me that my card has been delivered. today i decided to call fnb to find out if my card has been delivered i was assisted by Kate Mphahlele who informed me that my new card order has been cancelled reason being they tried to contact me on Friday the 24th and i did not answer my phone she said i should order a new card online which will take 7 working days to be delivered. i decided to call fnb again to get the name of the agent that supposedly called me on friday the 24th Gift Phiri told me that its MAlebo Ramphora my question is with FNB having some many contact options for me how come this Malebo Ramphora did no:</p> <p>1. Leave a voice message</p> <p>2. send a sms</p> <p>3. send a email</p> <p>4. call me again till she eventually gets hold of me</p> <p> </p> <p>so i ask gift what options do i have now seeing that i will be stuck with no card for 7 working days he said i can go to a branch and apply for temp card, i thought well thats a option is this free and he said no i will be charged R80.00 so why should i pay R80.00 for an error that was don on their side? e-wallet is also not a option since they charge ridiculous charges for it.</p> <p> </p> <p>FNB is being rated no.1 in the industry which they are highly overrated.</p> <p> </p> <p>i need a card urgently i hope this will be resolved.</p>