Unhappy client

After seeing and hearing the adds that it is so easy to switch. I took the leap after almost 30 years and switched, what a mistake. After I opened the account I was told they only switch debit orders if you have 6 or more I have 8, but still a problem. I completed a debit order switch form and sent it through I have sent 3 follow up mails(2 weeks now) and no response. I logged an complaint on the fnb website almost a week ago and NO response. DO NOT SWITCH THEY PROMISE THE WORLD AND GIVES YOU SOWETO. I am considering closing the newly open fnb account and sticking to my previous bank. But like saying goes no service is better than bad service.