AM
Antoinette M
1 reviews | Active since May 2023
23 May 2023, 18:39
Unhappy Client
Unhappy Client
I bought a jacket on the 24th of April and H&M debited the amount twice. On the 25th I phoned the bank and I was advised to reverse via the app while reversing I was on the phone with the FNB service consultant and he told me it will take 7 days. After 7 days I phoned again and I spoke to the bank service consultant who did not give clear answer, then I was transferred to Andile from Aspire Credit Card till today I have not received my money. I’m not happy with their service.
Helpful (0)
Replies (1)0
Replies (1)AM
Antoinette M's updateReviewer Update
30 May 2023, 13:43Good Day
I’m disappointed, my query has not been solved after sending requested documents and information to Itumeleng. Today I received an email from Sean saying that the merchant has reversed the transaction.’ I called FNB and spoke to Nicoleen , she does have an idea what’s happening, she will ask Rugan Lelavathi to call me. This is ridiculous, your service sucks First National Bank. I’m so disappointed.
I’m disappointed, my query has not been solved after sending requested documents and information to Itumeleng. Today I received an email from Sean saying that the merchant has reversed the transaction.’ I called FNB and spoke to Nicoleen , she does have an idea what’s happening, she will ask Rugan Lelavathi to call me. This is ridiculous, your service sucks First National Bank. I’m so disappointed.
AM
Antoinette M's update30 May 2023, 13:43
Reviewer Update
Good Day
I’m disappointed, my query has not been solved after sending requested documents and information to Itumeleng. Today I received an email from Sean saying that the merchant has reversed the transaction.’ I called FNB and spoke to Nicoleen , she does have an idea what’s happening, she will ask Rugan Lelavathi to call me. This is ridiculous, your service sucks First National Bank. I’m so disappointed.
I’m disappointed, my query has not been solved after sending requested documents and information to Itumeleng. Today I received an email from Sean saying that the merchant has reversed the transaction.’ I called FNB and spoke to Nicoleen , she does have an idea what’s happening, she will ask Rugan Lelavathi to call me. This is ridiculous, your service sucks First National Bank. I’m so disappointed.