UNHAPPY CLIENT

I was handed over by the bank however I have paid the required settlement amount I also received the settlement letter. MY problem is that debt review advised that they have different account number and i need to liaise with FNB to add the one they have so that I can be cleared. I have tried calling them and I've been sending from pillar to post. I then send an email to the person who assisted me for the 1st (Mathapelo Matsoso) on the 21st of October she just read the message with no respond as I marked a read receipt option. I further send the follow up email on the 22nd,25th and 28th of October still no feedback. I also cc Sheila Chiloane . you can contact me on ***