Unhappy client

My account was hacked and all my money was taken. I collected a new card on the 18th of January and my money was ****** on the 19th around 8:30pm and I realized that the next day. I reported the matter and I was given a case number and was told it takes 5 to 30 days to investigate and dispute all the transactions that took place in my account. I am not getting any communication from FNB unless I call them. Their brach at Evaton mall is horrible. They will only make a call for you and never check if you are still ok or how they can assist. To my surprise I was told that when ever I make an online purchase I will get a message with an OTP but non of that happened. I regret changing from Capitec to this Bank