unhappy client

called fnb to establish why the were to debit orders for the same amount, the agent advised that they do no know why but what they can do is have it reversed, 2 days later still no reversal had been made, called them again i was taken from pillar 2 post and was told that the debit order had not been reversed the agent named carol said she can put me through to another agent i declined as i was on the call for longer than 10mikes and requested to be transfered to a superior but was on hold for an additional 20 minutes until i dropped the line, whats frustrating is the fact that no one tried 2 help they all pushed the buck whiles i spent my time and money on the call

then theres fnb life i do not know how many times i advised them to debit my account on the 25th only to debit on the 29th, am not going to pay for the debit oders that bounce as its not my problem that the agents can not follow an intruction, i will request all my premiums to be reversed and move a service provider that values its customers the banking fee are crazy to a point were i pay up to R500 banking fees.