Unhappy Client

I have been trying to call for the past 3 months to no assistance.

Money was transferred into my son's account( from my account)and I have been to the branch for assistance that the money should be transferred back to my account.

I have been told that Nomthandazo from ***** department will call me with feedback to my case but that had not been done. My son has since received an email that his account will be terminated but the money has not been refunded to my account.

I urgently need feedback regarding this matter.