Unhappy

I was informed that my card was expiring soon and will get communication when to fetch it at the branch unfortunately the collection could only be made during the Lockdown and everytime i went to the collect the branch was closed, 2 weeks into the lockdown i was called back on duty as I was a supplier of essential services. My job doesnt allow me to collect the card now because I work all week through to saturday therefore i emailed FNB to enquire if there was an alternative arrangement that can be made and FNB did not come back to me. This morning I decided to call in and the lady who answered the call was not helpful at all and was not enthusiastic enough to assist me, at moments we sat in silence while she was thinking about what she was trying to explain to me and i ended up having to say to her " Mam i can tell your not willing to help thererfore I will find another way to reso;lve my issue" Which she rep**** " ok goodbye".

I work in customer care and i understand difficult customers hence i was trying my best not to be difficult seeing as it was a monday but the lady was not interersted in assisting me. I have still not been assisted and i am unable to access my funds because my card has expired and i am unable to collect the card at the branch and that account is where i recieve my salary.

Dear FNB is it easier for me to cancel my account with you and register with a bank that can courier a card to me rather? I am trully not happy with the service i have recieve from you as an institution and your consultants.