unhappy but yet loyal customer

<p>I've been banking with FNB for the past 6-7 years and have had nothing but trouble with them. I am unable to change my bank to another bank. Every month i pay my credit card on time as a debit order is setup for the deduction but every month after my payment is made i am in arrears ... huh? how does this happen, no one can explain to me and i'm left more confused after speaking to their unhelpful, unfriendly call centre staff. speaking down to me like i owe them money personally? I am so disgusted by this as i have been loyal throughout all this mistakes and dragging my name through the mud, my credit record has gone down the drain... unhappy yet loyal customer</p>