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a.holtzhausen a.holtzhausen

1 reviews | Active since Oct 2016

11 Oct 2016, 15:54

Unhappy banker

<p>Please explain to me how it's possible to be offline with all your transactions and online banking so frequently? Extremely unhappy customer with zero patience at this stage with FNB. This happens several times this past week where I have no access to any of my banking. Worst of all I have done a transfer 2 days ago (Fnb to Fnb) and the money is still not reflecting in the recievers account. According to all your marketing you clearly states your the best digital bank. Are you really? Your slogan is clearly :"FNB how can we help you?". We'll for starters you can make sure your system works correctly. Secondly customer service is a golden key for any entity. </p> <p> </p> <p>As a Private banker at FNB I can rest assure you I will close my credit card, my cheque account, both savings accounts and my petrol card before the end of this week and move all my financial needs to a bank that understands customer service. That includes all debit orders as well. </p> <p> </p> <p>Please dont bother to even appologise with your well known message "we are sorry for any inconvenience". </p> <p> </p> <p>FNB will definitely not be recommended to anyone on my behalf. </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 08:48
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)