Unhappy & Annoyed!

After what was a great experience changing over from my old bank to FNB, I thought that I would have a great time banking with them.

Decided to get a credit card with them in October and to this day I am unable to use my credit card because my application was never finished properly and my credit limit wasn’t uploaded.

I have spoken to countless FNB employees over the phone, I’ve emailed and I’ve gone into the bank. Each time I have to explain my story to a new person and I either get told that I’m speaking to the wrong department, get cut off from being on hold for what feels like forever or I get told that things will be sorted within 24 hours and then don’t hear from anyone for 3 days??

I’m coming to this platform because I am sick and tired of having to go out of my way and take time off work to sort out an issue that wasn’t even my fault to begin with.

I had heard such great things about FNB but after this, I’m not too sure...