Unhappy and sad FNB client

I made payment transfer from my FNB account to my Capitec account on the 22nd December 2020 @ 15h07 - I called the bank on the 24.12.20 @ 10am to check as to why the money was not reflecting, and I was told to call again after 12 if the money has not reflected, which I did @ 12h47. Then I was then told that I need to check around 15h07 since it takes 48 hours to clear the money, the money was still not reflecting. I call i think it was around 15h30 to check as what was happening. Then the lady that I spoke to told me that it takes 72 hours not actually 48 hours and I must log a call on secure chat which looks like it does not even work as I tried contacting them on that channel. Then today is Monday 72hours - I called to check - i was told that they will log a ticket for missing payment as it takes 48 hours to clear the money. I am really frustrated as I dont have food for my children and the inconsistent that I have been getting from different consultants from FNB is really frustration. When can I get my money please.