Unhappy and ****ed off customers

Item: FNB (First National Bank)
Rating: 1
Author: Stephanie W

Good day I am a long time FNB customer I have almost everything with them. But when it come to helping your customers that no long happens. You get put on hold for sometime up to 2 hours and then they drop the call. When u call back you get told to you the app online chat to someone. I have asked for someone from customer care to call me back about a problem I am having. I logged a complaint about the online app as I want to talk to a person and not a robot as I call customer care for help. The ref ***F I need to get something done on my account ASAP as it is important. It this time I am thinking of finding a bank that care and not just take your money monthly and cant even call u back. This is not the first time.

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Stephanie W's updateReviewer Update

27 Jan 2021, 15:04

Good day. I am sick of all the lies coming from FNB no one is calling me back and now I am going to lose R144.30 coz FNB does not care about their customers. I am told someone will call me and still nothing. Then today I finally get hold of a human and not a robot. I am told it going to take 14 days to get back to me. So the people that the money went to are going to ***** my money and FNB going to say OH SORRY BUT YOUR MONEY IS GONE. I am tired of FNB **** no one ever ever ever call you back. I am going to start looking for a new bank that will care more.

Stephanie W's update27 Jan 2021, 15:04

Reviewer Update