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Juan S

1 reviews | Active since Oct 2019

26 Oct 2019, 17:05

Unhappy and disappointed. I will close my account on this Monday.

I have a private client cheque account at FNB. I logged in at MY SERVICE SUITE on my banking app and logged a despute for a duplicate debit of R2288.33 on my account on the 25th of October 2019 at 13h35. The bank told me that they have technical issues to do the debit order reversals /stop order payment. They told me that I must try later. As I did for 5 times. Still the same story for 2 days. I am ill and cannot go to the bank. I pays lot of banking fees. I am very disappointed at FNB. I have to drag my sick body to the bank on Monday to go and close my account because this is unacceptable. I won't tolerate this. Without our salaries or investments being paid into the bank the bank cannot survive. I will share this experience with all my 4566 Facebook business friend. Mr P J Steyn ***

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2019, 09:02
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***F

Regards 

Hello Peter Complaints Team 

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