1 reviews | Active since Dec 2016

02 May 2018, 19:07

Unhappy about unauthorise devit orders

Good Day,

I had a debit of R99 going off my account not sure why coz i have no debit orders. Hope you can help me like the last time you guys were very helpful just ****ed about these debits going off and i havent given any authorisation.

If you contact me please contact me at 13h00 when i have Lunch

Kind Regards

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2018, 13:10
Official

Good day Landi,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

Please refer to the e-mail sent to you to enable us to investigate this matter.

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2018, 16:11
Official

Good day Landi Jacobs,

Thank you for taking my call and responding to the email.

I have logged a complaint to FB Sales and Service Contact Centre on your behalf and have requested that they investigate the matter and provide you with feedback.

Your complaint reference number is ***.

Once again I do apologise for the inconvenience and frustration caused

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)